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Terms and Conditions

Last updated: 14 August 2026

1. About these terms

These terms govern your use of Relevy, a software service provided by Relevy Ltd, a company registered in England and Wales (company number 17313884), registered office 20 Brawton Grove, Darlington, DL3 0GL, United Kingdom ("Relevy", "we", "us", "our").

By creating an account or using the service, you agree to these terms. If you do not agree, please do not use Relevy. We recommend you save or print a copy.

2. Definitions

  • Service: the Relevy web application, website and related features.
  • You / your: the person or business that registers for and uses the Service.
  • Subscription: your paid plan giving access to the Service.
  • HMRC: HM Revenue & Customs.
  • MTD: Making Tax Digital for Income Tax.

3. Your account

  • You must be at least 18 and registering as, or on behalf of, a UK sole trader, landlord or business.
  • You must provide accurate registration details and keep them up to date.
  • You are responsible for keeping your login credentials secure and for all activity under your account. Tell us immediately at security@relevy.co.uk if you suspect unauthorised access.

4. What the Service does, and does not do

Relevy helps you keep digital records and prepare and submit Income Tax updates and figures to HMRC under MTD, using the access you authorise. It transmits the figures you provide to HMRC when you choose to submit them.

Relevy is a software tool. It is not an accountant, tax adviser, or bookkeeping service, and using it does not create any adviser-client relationship.

5. Your responsibilities

You are solely responsible for:

  • The accuracy, completeness and timeliness of the records, figures and information you enter into and submit through Relevy;
  • Making sure your submissions to HMRC are correct and made by the relevant deadlines;
  • Meeting your own tax obligations, keeping any records the law requires you to keep, and paying any tax due;
  • Authorising and, where necessary, withdrawing Relevy's access to your HMRC account.

Relevy calculates and displays figures based only on the data you provide. Any tax estimates shown are indicative only, are not provided by HMRC, and must not be relied upon as a statement of the tax you owe.

6. Not tax or financial advice

Nothing in the Service or on our website is tax, accounting, financial or legal advice. If you are unsure about your tax position, you should consult a qualified accountant or tax adviser. You remain responsible for your own tax affairs at all times.

7. Subscriptions, fees and free trial

  • Access to the Service requires a paid Subscription. Current prices are shown on our website (for example, £12.99/month for the sole trader plan and £14.99/month for the landlord plan).
  • New accounts may include a free trial. At the end of the trial your Subscription begins and payment becomes due unless you cancel first.
  • Subscriptions are billed monthly in advance through our payment provider, Stripe. By subscribing you authorise us to charge your chosen payment method for each billing period.
  • We may change our prices. We will give you reasonable notice of any change before it applies to your next billing period. Continuing to use the Service after that means you accept the new price.

8. Cancellation and refunds

  • You can cancel your Subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period, and you keep access until then.
  • Payments already made are non-refundable except where required by law.
  • We may suspend or end your access if payment fails and is not resolved.

9. Acceptable use

You agree not to:

  • Use the Service unlawfully, fraudulently, or to submit information you know to be false;
  • Attempt to gain unauthorised access to the Service, other users' data, or our systems;
  • Interfere with or disrupt the Service, or attempt to circumvent its security;
  • Copy, resell, or attempt to reverse-engineer the Service except as allowed by law.

We may suspend or terminate accounts that breach these terms.

10. Availability

We work hard to keep the Service available and reliable, but we do not guarantee it will be uninterrupted or error-free. We may carry out maintenance, and we may occasionally suspend the Service to protect it or our users. HMRC's systems are outside our control, and their availability affects whether submissions can be made at any given time.

11. Intellectual property

The Service, its software and content are owned by Relevy Ltd or our licensors. We grant you a personal, non-transferable, non-exclusive licence to use the Service in line with these terms while your Subscription is active. Your own data remains yours.

12. Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

Subject to that:

  • We are not liable for any tax, penalties, interest or other loss arising from information you entered, decisions you made, or submissions you chose to make, or from your failure to meet a tax deadline.
  • We are not liable for indirect or consequential loss, or for loss of profit, revenue, data (beyond our backup obligations), or goodwill.
  • Our total liability to you in any 12-month period is limited to the total Subscription fees you paid us in that period.

The Service is provided on a reasonable-efforts basis. You are responsible for reviewing figures before you submit them to HMRC.

13. Data protection

We process personal data in line with our Privacy Policy, which forms part of these terms. It explains what data we collect, how we use it, and your rights.

14. Termination

  • You may stop using the Service and close your account at any time.
  • We may suspend or end your access if you breach these terms, if required by law, or if we stop providing the Service (in which case we will give reasonable notice).
  • On termination, you may export your data before it is deleted. We will handle your data afterwards as set out in the Privacy Policy.

15. Changes

We may update these terms from time to time. If we make material changes we will give you reasonable notice by email or through the Service. Continuing to use Relevy after changes take effect means you accept the updated terms.

16. Governing law

These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact

Relevy Ltd · 20 Brawton Grove, Darlington, DL3 0GL, United Kingdom · support@relevy.co.uk